Returns & Refunds
We want you to love your glasses. If you're not completely satisfied, we're here to help.
30-Day Returns
Return within 30 days of delivery
Free Return Shipping
On eligible orders
Fast Refunds
Processed within 5–10 business days
Hassle-Free
Simple and easy process
Return Eligibility
You can return most items within 30 days of delivery for a full refund or exchange, as long as they are in original condition and include all packaging and accessories. The following items are not eligible for return:
- Customized prescription lenses
- Items marked as final sale
- Gift cards
How to Start a Return
To initiate a return, please follow these steps:
- Log in to your account and go to your order history.
- Select the item you want to return and follow the instructions.
- Print the return label and ship the item back to us.
If you need help, please contact our support team.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. The time it takes for the refund to appear may vary depending on your bank or payment provider.
Exchanges
If you'd like to exchange an item, we recommend placing a new order and returning the original item for a refund. This ensures you receive your new glasses as quickly as possible.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We'll make it right with a replacement or full refund, at no additional cost to you.
Questions?
If you have any questions about our Returns & Refunds policy, please reach out via our contact page.
Need to request a return?
Process it directly on the order page after logging in, or contact customer service for assistance.